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phonefree.com

In case you've been interested in using Voice over IP (VoIP) from one of the free services on the internet, don't bother trying phonefree.com. It's about as poor as they get.

Here's a quick list of the problems we encountered (I tried to install it with an associate in Southern California).

  • Installation errors: Initial installation completed with no errors, but my ID was not activated. However, it was on file, and I couldn't activate it. The 2nd installation finally did give me a user ID
  • Configuration errors: There's an option to make your phone number 'unlisted', but it's flaky at best. Even though I selected unlisted at every opportunity, my phone number (actually phonefree user id) got listed publicly. I tried several times to unlist it, finally gave up for the evening, and found in the morning that it had finally been updated to unlisted.
  • Support errors: The supposed email address for support doesn't work: it bounces for "relay errors".
  • Voice quality: Simply put; it's the pits.

On several occasions, I gave up trying to get some feature to work and left it running overnight. Sometimes, things seemed to work better (?) when I came back to it in the morning.

NOT RECOMMENDED!!

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